Sustainability indicators 2020¹

¹ From 2020, MAI's wholly owned subsidiaries (amd.sigma, MAI US Holding and EWRT1) are included in all workforce metrics.

The value generated calculation represents the difference between the service provided by the company and the value of the advance services required.

The distribution statement shows the proportions distributed to those involved in the value creation process – employees, the public sector, and lenders. Payments provided by FMG to the public sector include taxes. The interest on the loans to shareholders is included under the «Lenders» recipient group. Income from investments includes the result from companies valued at equity. The non-personnel expenses include the cost of materials and other expenses.

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Air traffic indicators / GRI AO1, GRI AO2, GRI AO3

		2020		2019		2018
Total passenger volume		11,120,224		47,959,885		46,271,504
Total commercial traffic1		11,112,773		47,941,348		46,253,623
Scheduled and charter traffic		11,094,096		47,915,966		46,231,009
Other commercial traffic1		18,677		25,382		22,614
Non-commercial traffic1		7,451		18,537		17,881
Total aircraft movements		146,833		417,138		413,469
Total commercial traffic1		140,480		407,612		403,691
Scheduled and charter traffic		130,622		395,951		392,238
Other commercial traffic1		9,858		11,661		11,453
General air traffic (non-commercial traffic)1		6,353		9,526		9,778
Seating capacity utilization in %		59.6		77.2		77.5
Cargo handling (cargo and airmail carried in t)		150,928		350,058		368,377
Traffic units (TU) of commercial traffic		12,610,084		51,406,376		49,906,283
1 For term definitions see the Annual Statistics Report 2020, p. 18/19

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Passenger indicators (commercial traffic only) / GRI AO1

		2020						2019						2018
		Total		Domestic		Inter­national		Total		Domestic		Inter­national		Total		Domestic		Inter­national
Total commercial traffic		11,112,773		2,562,495		8,550,278		47,941,348		9,620,427		38,320,921		46,253,623		9,707,044		36,546,579
Arrivals		5,619,856		1,279,520		4,340,336		24,039,970		4,797,621		19,242,349		23,183,728		4,844,837		18,338,891
Departures		5,480,948		1,278,159		4,202,789		23,865,826		4,814,088		19,051,738		23,038,785		4,850,214		18,188,571
Transit passengers1		11,969		4,816		7,153		35,552		8,718		26,834		31,110		11,993		19,117
O&D passengers2 in millions		7.3						29.3						28.8
Transfer passengers in millions		3.8						18.5						17.4
Transfer passengers3 in %		34						39						37
1 Transit passengers are passengers who fly into the airport and continue their trip on the same aircraft. Transit passengers are only counted when landing. 2 Origin & destination passengers are passengers who start or end their trip at the airport. 3 The proportion of transfer passengers is based on departure passenger surveys.

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Aircraft movements¹ / GRI AO2

		2020						2019						2018
		Total		Arrivals		Departures		Total		Arrivals		Departures		Total		Arrivals		Departures
Passenger flights, scheduled/charter		126,013		63,067		62,946		392,328		196,019		196,309		388,431		194,073		194,358
Domestic		35,202		17,595		17,607		95,209		47,572		47,637		91,024		45,503		45,521
International		90,811		45,472		45,339		297,119		148,447		148,672		297,407		148,570		148,837
Cargo flights, scheduled/charter		4,398		2,185		2,213		3,441		1,716		1,725		3,576		1,758		1,818
Domestic		1,463		758		705		1,482		796		686		1,471		769		702
International		2,935		1,427		1,508		1,959		920		1,039		2,105		989		1,116
Airmail flights, scheduled/charter		211		106		105		182		91		91		231		114		117
Domestic		211		106		105		182		91		91		231		114		117
International		0		0		0		0		0		0		0		0		0
General air traffic		16,211		8,029		8,182		21,187		10,748		10,439		21,231		10,788		10,443
Domestic		7,251		3,655		3,596		8,869		4,583		4,286		8,833		4,589		4,244
International		8,960		4,374		4,586		12,318		6,165		6,153		12,398		6,199		6,199
Total		146,833		73,387		73,446		417,138		208,574		208,564		413,469		206,733		206,736
1 Military flights are not included.

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Cargo tonnage (commercial handling) / GRI AO3

In t		2020						2019						2018
		Cargo handled		Incoming cargo		Outgoing cargo		Cargo handled		Incoming cargo		Outgoing cargo		Cargo handled		Incoming cargo		Outgoing cargo
Cargo-only flights		50,253		22,813		27,440		46,024		16,750		29,274		57,889		21,421		36,468
Bellyhold cargo on passenger flights		94,860		41,471		53,389		285,590		122,900		162,690		293,658		129,618		164,040
Total comprehensive income		145,113		64,284		80,829		331,614		139,650		191,964		351,547		151,039		200,508

Dialog management: dealing with feedback professionally/ GRI 102-43, GRI 102-44

The central dialog management team quickly responds to, categorizes, and analyzes all customer feedback on a caseby-case basis. This office deals with constructive criticism and positive feedback, in addition to complaints. In order to elaborate optimal process solutions for passengers and, if required, to develop improvements, the divisions, authorities, and system partners active all along the passenger experience chain are closely networked with one another.

Dialog management recorded a total of 932 complaints in 2020. That is approx. 70 percent less than in 2019. This decline is due to the sharp drop in air traffic caused by the Corona pandemic. In 2020, Munich Airport recorded a relative complaint rate of 84 complaints per million passengers handled. The majority of complaints were related to Corona testing, which is not FMG's responsibility, and hygiene measures.

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Dialog management / GRI 102‑43, GRI 102‑44

Number of entries		2020		2019		2018
Total complaints		932		3,137		3,660
Number of complaints on key issues
Airline		98		177		181
Airport facility		171		640		533
Baggage collection		64		449		678
Parking		59		156		113
Passport control		59		298		279
Security checks		112		497		1,092
Passagiertransport1		65
Airport-Service1		134
Other		170		920		784
1 First recorded in 2020

As part of Corporate Security, the Airport Rescue and Firefighting service on the premises of the airport in Munich is responsible for fire safety and for technical assistance in the area of fire safety in aircraft and buildings. With qualified rescue service personnel and its own rescue vehicles, it provides 24-hour emergency assistance for passengers, visitors, and employees, and performs safety monitoring for work and events involving a fire hazard. With its two fire stations, the emergency personnel can reach any part of the flight operation areas within 180 seconds and therefore meets the prescribed rescue periods for aircraft fire protection. The extinguishing capacity for aircraft fire protection also meets the strictest requirements (category 10 ) set out by the International Civil Aviation Organization (ICAO) for every runway.

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Total workforce / GRI 102-7, GRI 102-8, GRI 405-1

Group		2020												2019				2018
		Women		Proportion in %3		Men		Proportion in %3		Total		Proportion in %3		Total		Proportion in %3		Total		Proportion in %3
Total number of employees1		2,981		31.92		6,357		68.08		9,338		100.00		9,806		100.00		9,626		100.00
Full- and part-time employees1
Full-time		1,797		19.24		5,510		59.01		7,307		78.25		7,432		75.79		7,677		79.75
Part-time		1,184		12.68		847		9.07		2,031		21.75		2,374		24.21		1,949		20.25
Employment contracts1
Temporary		126		1.35		201		2.15		327		3.50		916		9.34		895		9.30
Permanent		2,855		30.57		6,156		65.92		9,011		96.50		8,890		90.66		8,731		90.70
Other employees		197				279				476				743				782
Apprentices		140				147				287				303				277
Interns		4				5				9				34				40
Workers in minor employment		53				127				180				311				289
Temporary workers		0				0				0				95				176
Total employees including other employees of the Group		3,178				6,636				9,814				10,549				10,408
Employees on the airport campus2										38,090				38,090				38,090
FMG		2020												2019				2018
		Women		Proportion in %3		Men		Proportion in %3		Total		Proportion in %3		Total		Proportion in %3		Total		Proportion in %3
Total number of employees1		1,079		24.73		3,285		75.27		4,364		100.00		4,389		100.00		4,345		100.00
Full- and part-time employees1
Full-time		693		15.88		2,978		68.24		3,671		84.12		3,671		83.64		3,675		84.58
Part-time		386		8.85		307		7.03		693		15.88		718		16.36		670		15.42
Employment contracts1
Temporary		13		0.30		32		0.73		45		1.03		77		1.75		84		1.93
Permanent		1,066		24.43		3,253		74.54		4,319		98.97		4,312		98.25		4,261		98.07
Other employees		66				142				208				233				214
Apprentices		58				112				170				175				154
Interns		4				4				8				26				29
Workers in minor employment		4				26				30				31				31
Temporary workers		0				0				0				1				0
Total employees including other employees of FMG		1,145				3,427				4,572				4,622				4,559
1 Reporting date: December 31: Figures exclude apprentices, workers in minor employment, temporary workers, and interns 2 Includes all companies based at Munich Airport. The employee survey at Munich Airport is carried out every three years. The figures were last compiled in 2018. Further information on the survey is available here. 3 All percentages are based on the total number of employees as per 1.

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Employees covered by collective bargaining agreements / GRI 102‑41, GRI 202‑01, GRI 405-2

		2020				2019				2018
		Group2		FMG		Group		FMG		Group		FMG
Total number of employees covered by collective bargaining agreements		9,387		4,554		10,152		4,601		9,986		4,407
Proportion of total employees in %1		95.65		99.61		96.24		99.55		95.95		96.67
1 All percentages are based on the total number of employees including apprentices, workers in minor employment, temporary workers, and interns 2 without amd.sigma

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Age structure of employees / GRI 405-1

Group		2020												2019				2018
		Women		Propor­tion in %2		Men		Propor­tion in %2		Total		Propor­tion in %2		Total		Propor­tion in %2		Total		Propor­tion in %2
Age structure of employees1
Under 30 years		486		5.20		736		7.88		1,222		13.09		1,538		15.68		1,532		15.92
30 to 50 years		1,622		17.37		3,178		34.03		4,800		51.40		5,056		51.56		5,022		52.17
Over 50 years		873		9.35		2,443		26.16		3,316		35.51		3,212		32.76		3,072		31.91
Total		2,981		31.92		6,357		68.08		9,338		100.00		9,806		100.00		9,626		100.00
FMG		2020												2019				2018
		Women		Propor­tion in %2		Men		Propor­tion in %2		Total		Propor­tion in %2		Total		Propor­tion in %2		Total		Propor­tion in %2
Age structure of employees1
Under 30 years		203		4.65		239		5.48		442		10.13		482		10.98		471		10.84
30 to 50 years		592		13.57		1,356		31.07		1,948		44.64		1,994		45.43		2,041		46.97
Over 50 years		284		6.51		1,690		38.73		1,974		45.23		1,913		43.59		1,833		42.19
Total		1,079		24.73		3,285		75.27		4,364		100.00		4,389		100.00		4,345		100.00
1 Reporting date: December 31: Figures exclude apprentices, workers in minor employment, temporary workers, and interns 2 All percentages are based on the total number of employees as per 1.

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Managers / GRI 405-1

Group		2020				2019				2018
				Proportion in %				Proportion in %				Proportion in %
Total managers1		688		7.37		690		7.01		732		7.60
Women		151		1.62		156		1.58		174		1.81
Men		537		5.76		534		5.43		558		5.80
Age structure of managers
Under 30 years		14		2.032		15		2.172		31		4.232
30 to 50 years		357		51.892		364		52.752		373		50.962
Over 50 years		317		46.082		311		45.072		328		44.812
FMG		2020				2019				2018
Total managers1		421		9.65		420		9.57		412		9.48
Women		64		1.47		66		1.50		61		1.40
Men		357		8.18		354		8.07		351		8.08
Age structure of managers
Under 30 years		7		1.662		7		1.672		5		1.212
30 to 50 years		169		40.142		175		41.672		161		39.082
Over 50 years		245		58.192		238		56.672		246		59.712
1 Reporting date: December 31: Proportion of managers relative to the total number of employees 2 Proportion of managers relative to the total number of managers

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Parental leave taken¹ / GRI 401-2, GRI 401-3

Group		2020						2019		2018
		Women		Men		Total		Total		Total
Parental leave taken		140		157		297		332		288
Part-time parental leave taken		11		1		12		15		30
FMG		2020						2019		2018
		Women		Men		Total		Total		Total
Parental leave taken		71		73		144		151		123
Part-time parental leave taken		7		1		8		7		20
1 Number of employees who have taken parental leave in the year under review. Figures exclude apprentices, workers in minor employment, temporary workers, and interns

Due to the significant expense of evaluating the various parental leave models manually (duration of parental leave, split of parental leave), the number of individuals returning from parental leave, along with the number of resignations following parental leave, have not been recorded.

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Employee turnover: starters and leavers¹ / GRI 401-1

Group		2020								2019				2018
		Starters		Proportion in %2		Leavers		Proportion in %2		Starters		Leavers		Starters		Leavers
Starters and leavers by age group
Under 30 years		271		48.92		345		35.13		707		458		664		473
30 to 50 years		221		39.89		403		41.04		626		491		673		494
Over 50 years		62		11.19		234		23.83		149		250		184		228
Total		554		100.00		982		100.00		1,482		1,199		1,521		1,195
Starters and leavers by gender
Male		350		63.18		571		58.15		982		723		1,020		729
Female		204		36.82		411		41.85		500		476		501		466
FMG		2020								2019				2018
		Starters		Proportion in %2		Leavers		Proportion in %2		Starters		Leavers		Starters		Leavers
Starters and leavers by age group
Under 30 years		94		53.11		40		24.84		147		52		129		36
30 to 50 years		68		38.42		40		24.84		117		38		96		53
Over 50 years		15		8.47		81		50.31		22		83		28		78
Total		177		100.00		161		100.00		286		173		253		167
Starters and leavers by gender
Male		122		68.93		111		68.94		191		127		163		123
Female		55		31.07		50		31.06		95		46		90		44
1 Including apprentices, excluding workers in minor employment, temporary workers, and interns 2 All percentages are based on the total number of starters/leavers among the employees as per 1.

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Turnover rate¹ / GRI 401-1

		2020				2019				2018
In %		Group		FMG		Group		FMG		Group		FMG
Turnover rate		9.93		3.55		11.93		3.86		12.32		3.77
1 The turnover rate reflects the ratio of leavers to the number of employees (as an annual average including apprentices and excluding workers in minor employment, temporary workers, and interns).

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Average hours of training¹ / GRI 404-1

		2020				2019				2018
		Group2		FMG		Group3		FMG		Group4		FMG
Average hours of training per employee		11.9		5.2		20.3		10.1		15.9		9.2
Per male employee		12.9		5.8		20.8		10.7		16.6		9.6
Per female employee		9.8		3.3		19.2		8.2		14.3		7.9
Per manager5		6.6		4.8		16.2		10.5		16.1		12.6
Per employee (without managerial responsibilities)		12.3		5.2		20.6		10.1		15.9		8.9
1 Average number of hours spent on professional development, training, and seminars that are recorded in a time management system (excluding aviation security courses) per employee (excluding apprentices, employees in minor employment, temporary workers, and interns) as of the reporting date, December 31. 2 Without MUCreal, LabCampus, without amd.sigma, without EWRT1 3 Without MAI US, MAI EWR, MUCreal, LabCampus and InfoGate 4 Without LabCampus, MUCreal, FM-Bau and InfoGate 5 First- to fourth-tier managers excluding the Executive Board of FMG

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Occupational health and safety / GRI 403-9

Group1,2		2020		2019		20188
Accident statistics3
Reportable occupational accidents		94		236		231
Number of resulting days of absence4		2,508		6,539		7,272
Fatal occupational accidents		0		0		07
Rate per 1,000 workers5		10.85		27.00		26.55
FMG1		20209		2019		2018
Accident statistics3
Reportable occupational accidents		16		62		84
Number of resulting days of absence4		298		1,732		2,464
Fatal occupational accidents		0		0		0
Rate per 1,000 workers5		5.00		15.36		20.95
Workers in ground handling Munich6		2020		2019		2018
Accident statistics3
Reportable occupational accidents		33		111		101
Number of resulting days of absence4		816		1,734		2,900
Fatal occupational accidents		0		0		0
Rate per 1,000 workers5		15.30		68.27		49.49
Workers in ground handling Berlin		2020		2019		20188
Accident statistics3
Reportable occupational accidents		21		23		26
Number of resulting days of absence4		838		1,679		2,193
Fatal occupational accidents		0		0		0
Rate per 1,000 workers5		48.24		52.16		55.13
1 Including apprentices, workers in minor employment, temporary workers, and interns 2 without amd.sigma 3 Injuries requiring first aid are recorded when employees attend Munich Airport’s medical center. 4 These are calendar days and are counted from the day following the work accident. 5 Reportable occupational accidents x 1,000 / annual average actual employee capacity (EC) 6 Ground handling employees working for FMG and employees and temporary workers at AeroGround 7 In 2018, a fatal work accident occurred at Munich Airport. As the person in question was an employee of a third company, the accident is not included in these statistics. 8 Errors identified while our data was being audited have been corrected. 9 Figures exclude workers of ground handling services with staff membership of FMG. Those workers are reported as employees of Munich ground handling.

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Lost-time incident frequency¹ / GRI 403-9

		2020		2019		2018
Total (FMG + AeroGround)2		11.45		21.96		25.53
FMG		4.60		8.03		12.39
AeroGround2		30.54		43.41		46.13
1 Occupational accidents (with lost time ≥ 1 day) x 1,000,000 / hours worked 2 Including ground handling staff at the Munich site with FMG tenure, AeroGround employees and temporary workers employed by AeroGround

Aircraft handling on the ground is a critical area for occupational health and safety measures at Munich Airport. This is why FMG publishes additional accident statistics for employees who work in aircraft handling.

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Sick leave¹ / GRI 403‑10

Group		2020						2019		2018
In %		Women		Men		Total3		Total4		Total4
Sickness rate2,3		5.09		6.29		6		8.91		7.98
FMG		2020						2019		2018
In %		Women		Men		Total		Total		Total
Sickness rate2		4.84		6.84		6.39		8.59		7.3
1 Including apprentices, excluding workers in minor employment, temporary workers, and interns 2 Sick hours in relation to the target hours to be worked, including rehabilitation, sanatorium, curative procedures, etc.; related to the number of total employees as per 1 3 Without Eurotrade, without amd.sigma, without MUCreal, without LabCampus, without MAI US Holding, without EWRT1, without InfoGate 4 Without InfoGate, LabCampus and MUCreal

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Occupational illnesses¹ / GRI 403‑10

		2020				2019				2018
In %		Group2		FMG		Group		FMG		Group2		FMG
Reported occupational illnesses		3		3		7		7		4		4
1 Including apprentices, excluding workers in minor employment, temporary workers, and interns 2 Without eurotrade, without amd.sigma

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Employees with disabilities / GRI 405-1

Group		2020		2019		2018
Number of employees with limiting disabilities1		711		698		698
Employees with severe disabilities in %2,3		7.06		6.82		6.99
FMG		2020		2019		2018
Number of employees with limiting disabilities1		485		477		488
Employees with severe disabilities in %2,3		10.6		10.56		10.94
1 Degree of disability of at least 30 within the meaning of equality under Book IX of the Social Security Code 2 Proportion of employees with disabilities as per 1 based on the average total employees, including apprentices and workers in minor employment and excluding temporary workers and interns 3 Until 2019 exclusive MAI, InfoGate, LabCampus and MUCreal

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Nationalities¹ / GRI 405-1

Group		2020								2019				2018
		Women		Men		Total		Proportion in %2		Total		Proportion in %2		Total		Proportion in %2
Employee nationalities, overall picture		3,121		6,504		9,625				10,109				9,903
German nationals		2,525		4,781		7,306		75.91		7,595		75.13		7,513		75.87
Foreign nationals		596		1,723		2,319		24.09		2,514		24.87		2,390		24.13
Most represented groups of foreign nationals
Turkey		55		470		525		5.45		541		5.35		547		5.52
Croatia		27		224		251		2.61		255		2.52		206		2.08
Hungary		12		158		170		1.77		190		1.88		198		2.00
Romania		64		92		156		1.62		186		1.84		170		1.72
Italy		27		102		129		1.34		144		1.42		139		1.40
FMG		2020								2019				2018
		Women		Men		Total		Proportion in %2		Total		Proportion in %2		Total		Proportion in %2
Employee nationalities, overall picture		1,137		3,397		4,534				4,564				4,499
German nationals		1,084		3,019		4,103		90.49		4,129		90.47		4,030		89.58
Foreign nationals		53		378		431		9.51		435		9.53		469		10.42
Most represented groups of foreign nationals
Turkey		2		241		243		5.36		245		5.37		268		5.96
Austria		10		21		31		0.68		34		0.74		35		0.78
Italy		5		19		24		0.53		23		0.50		26		0.58
Greece		3		16		19		0.42		19		0.42		20		0.44
Kosovo		1		21		22		0.49		18		0.39		17		0.38
1 Reporting date: December 31: Total workforce including apprentices, excluding workers in minor employment, temporary workers, and interns 2 All percentages are based on the total number of employees as per 1.